Can I cancel a booking?
Yes. Contact our support team via the in-app chat and we'll handle the cancellation for you.
Can I modify a booking (change date or time)?
Yes. Reach out via the in-app chat with your booking details and the change you need. We'll do our best to accommodate it.
Is there a cancellation fee?
Cancellation terms depend on the venue. Contact us via the in-app chat and we'll let you know what applies to your specific booking.
Will I get a refund if I cancel?
Refund eligibility depends on when you cancel and the venue's policy. Contact support via the in-app chat as early as possible — the sooner you reach out, the more options are available.
I was rejected as a team member booking — what happens?
If a venue admin rejects your booking request, any payment hold on your card is released and you're not charged. You'll receive a notification by email. You can rebook at a different time or choose another venue.
Can I cancel a team credit purchase?
Credit purchases are non-refundable. Unused credits remain in your team's balance until they expire (6 months from purchase date).
What if there's a problem at the venue on the day?
Try to resolve it with venue staff first — most things are sorted on the spot. If that doesn't work, contact us via the in-app chat. We're on your side.