Your team runs on prepaid credits. Here's how to add a payment method and purchase credits so your team can start booking.
Step 1: Add a payment card
Open your team dashboard and go to Billing
Click "Add Payment Method"
Enter your card details — stored securely via Stripe
This card is charged whenever you purchase a new credit package
Step 2: Buy a credit package
In the Billing section, go to Purchase Credits
Choose a package size — larger packages give more credits per euro spent
Click Purchase and confirm
Credits are added to your team balance immediately. All prices are shown excluding VAT; 19% VAT is added at checkout and appears on your invoice.
How credits work
Shared balance — all team members draw from the same pool
1 credit = €1 — booking costs are deducted in euros
Valid for 6 months from the date of purchase — unused credits expire after that
No rollover — expired credits cannot be recovered, so size your purchase to match expected usage
Step 3: (Optional) Enable auto top-up
Auto top-up keeps your balance from running out. When your balance drops below a threshold you set, a new credit package is purchased automatically using your saved card.
Viewing your balance and transaction history
In the Billing section you can see:
Current credit balance
Credits used vs. available
A full transaction history of purchases and bookings
Invoices — downloadable as PDFs
What if a credit purchase fails?
Check the error shown — it usually points to an expired card or insufficient funds. Update your card in the Billing section and try again. If the problem continues, reach out via the in-app chat.