Auto top-up keeps your team's credit balance healthy without you having to monitor it manually. When the balance drops below a threshold you set, a new credit package is purchased automatically.
Before you start
You must be a Team Admin with a saved payment card on file
If you haven't added a card yet, do that first in the Billing section of your team dashboard
Enabling auto top-up
Open your team dashboard and go to Billing
Find the Auto Top-Up section
Toggle auto top-up on
Set your threshold — the balance level that triggers a top-up (e.g. when credits drop below €100)
Choose your top-up package — the credit amount to purchase each time
Click Save
How it works
When your available credit balance drops below the threshold, a top-up is triggered automatically
Your saved team card is charged immediately
Credits appear in your balance right away
You receive an invoice by email for every auto top-up purchase
Turning off auto top-up
Go to Billing → Auto Top-Up and toggle it off. Any remaining credits in your balance are unaffected.
Things to keep in mind
Credits are valid for 6 months from each purchase date — even credits bought via auto top-up
Failed auto top-up: If your card is declined, the top-up won't go through and your balance won't be replenished. You'll receive a notification. Update your payment card and purchase credits manually, or fix the card so the next auto top-up succeeds.
No partial deductions — if a booking costs more than your current balance, it will be blocked. Auto top-up prevents this from happening in the first place.