Some venues use a request-and-approval workflow. When a guest books at your venue, the booking isn't confirmed automatically — you review it first and approve or reject.
Where to find pending bookings
Open your venue dashboard
Go to the Bookings section
Filter by Status: Pending to see all requests waiting for your action
On desktop, bookings appear in a sortable table. On mobile, they appear as swipeable cards.
Approving a booking
Find the pending booking
Review the details: guest name, date, time, number of attendees, booking type
Click Approve
What happens next: The booking status changes to "Confirmed," payment is captured from the guest, and they receive a confirmation email with their ticket and QR code.
Rejecting a booking
Find the pending booking
Click Reject
What happens next: The booking is cancelled, any payment hold on the guest's card is released (they are not charged), and the guest receives a notification that their booking was not approved.
Tips
Respond promptly — guests are waiting to confirm their plans. Pending bookings with no response leave guests in limbo.
Check your dashboard regularly — or ask your team to keep an eye on it if you're away
Disputes: If a guest contacts you about a rejected booking, try to resolve it directly. If that doesn't work, contact One Coworking support via the in-app chat.