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I was incorrectly charged. How do I sort it out?

What to do if you think you've been charged incorrectly — contact info and what to include.

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Written by Julia Kasprzak
Updated today

If you think you've been charged incorrectly, contact us as soon as possible — we'll investigate and sort it out.

What to include

  • Your account email address

  • The amount charged

  • The date of the charge

  • The booking reference (if you have it)

Reach us via the in-app chat or email help@onecoworking.com. We aim to resolve billing queries within 1–2 business days.

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